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Frequently Asked Questions

Are the products on Elantis genuine?

Yes. Every product is sourced directly from the brand or its authorised distributors, and is checked before it's listed. We don't sell anything we wouldn't recommend in our own clinic.

Book a dermat consult for ₹249. Dr. Chandni's team will look at your skin or hair concern and suggest a routine that suits you, so you don't waste money on the wrong products.

After your order is confirmed, orders placed before 4 pm on a working day ship within 24 hours. All other orders ship within 48 hours. Delivery usually takes 3 to 7 working days after shipping.

Yes, within 30 days of delivery, if it's unused and in its original packaging. Email us at elantishospital@gmail.com to start a return.

Record an unboxing video while opening your package and share it with us. Once we verify the issue, we'll process your refund.

Once approved, the refund reaches your original payment method within 10 business days.

It's a quick face scan on our website that uses AI to study your skin and suggest products for your concerns. You can also take a short quiz to find the right skincare routine